This Privacy Policy applies to The Relay Club ("we", "us", or "our"). By engaging with The Relay Club, you acknowledge and agree that your personal information will be handled in accordance with this Privacy Policy.
This policy describes how we collect, manage, store, use, and disclose your personal information. It forms the foundation of our approach to protecting your privacy and should be read in conjunction with any additional privacy notices or implementation procedures we may introduce from time to time.
If you do not agree with the terms outlined below, please do not provide your personal information to us.
Your Personal Information and Privacy
We are committed to protecting your privacy. This Privacy Policy explains how we handle your personal information, including:
How we collect, store, use, and disclose your personal data;
The security measures we use to protect it;
Your rights and choices in relation to your data.
Please note that by providing your personal information via this website, you accept the risks associated with online data transmission and agree not to hold us liable for breaches unless caused by gross negligence, willful misconduct, or a breach of applicable law.
We may use de-identified information (that cannot be linked to you personally) for analysis, research, and business development.
Definitions
Personal Information
Information that identifies you or can reasonably be used to identify you (e.g., name, email, phone number), whether true or not, and regardless of its form.
Sensitive Information
Includes health details, religious beliefs, racial or ethnic origin, political opinions, sexual orientation, and membership in unions or associations.
What Information We Collect
Depending on how you interact with The Relay Club, we may collect:
Full name, gender, date of birth
Email address and phone number
Job title, business details, or industry
Residential and/or business address
Payment information or bank details
Technology and platforms you use to access our services
Any other information you voluntarily provide (e.g., in surveys or communications)
You can choose not to provide certain information, but this may impact our ability to provide you with services or information.
Why We Collect, Hold, Use, and Disclose Your Information
We collect and use personal information to:
Provide, personalize, and improve our services
Respond to inquiries and support requests
Process transactions and subscriptions
Communicate updates, promotions, and offers
Administer client profiles and memberships
Fulfill legal and regulatory obligations
Analyze service performance and customer satisfaction
Screen and recruit team members or contractors
Disclosure of Information
We may share your personal information with:
Our service providers and contractors (e.g., CRM platforms, payment processors)
Email and communication software providers
External consultants such as legal, financial, or IT advisors
Government agencies when legally required
Any third parties you explicitly authorize
Prospective buyers in the event of business sale, merger, or acquisition
All third parties are expected to adhere to privacy standards aligned with this policy.
Use of Third-Party Technologies
Our website may use third-party tools and services, including but not limited to:
Google Analytics
Stripe
CRM or Email Marketing Platforms
These third parties may collect data directly through our website. We encourage you to review their respective privacy policies as we are not responsible for how they handle your data.
Direct Marketing
With your consent, we may send you communications about our services, updates, and promotions.
To unsubscribe from SMS, reply with “STOP”
To unsubscribe from emails, click “Unsubscribe” in the footer of our emails
We do not sell or share your personal information with third parties for their own marketing purposes.
AI-Assisted Communications
By providing your phone number or email, you consent to receive communications—including those powered by AI-assisted or automated technologies—about your inquiries, account status, or our services.
Cross-Border Disclosure
Your personal information may be stored in or accessed from third-party cloud platforms located in countries including but not limited to the United States, Australia, Canada, and the Philippines. By using our website, you consent to this international data transfer.
Please note that these third parties may be subject to different privacy laws and may not offer the same protection as the Privacy Act or similar local frameworks.
How We Protect Your Data
We use reasonable physical, electronic, and administrative safeguards to protect your data, including:
Password-protected systems
Secure cloud storage
Restricted access to confidential data
Encryption and data backup processes
While we take data protection seriously, no method of online transmission is 100% secure.
Accessing and Correcting Your Information
You can request access to or correction of your personal information by contacting us at [email protected].
We may deny access in certain circumstances as permitted by law and may charge a reasonable fee for retrieval.
Complaints
If you believe we have mishandled your personal information, please contact us:
📧 Email: [email protected]
Subject: Privacy Complaint
We will respond within a reasonable time. If you are unsatisfied with our response, you may escalate the complaint to your local data protection authority.
Contact Us
For questions about this Privacy Policy or how we manage your personal data, please contact:
The Relay Club Privacy Officer
📧 [email protected]